Client Service

The Department of Tourism Licensing & Quality Assurance aims to facilitate the licensing procedures and implement the quality in the early stages of operation and control processes.

One of the most important steps of the effectiveness of the procedure is to provide communication with the benefits of the service to ensure speed, accuracy and performance, in addition, to provide an attractive environment for investors, and to achieve goals required by the Authority.

Tourism standards & Quality Assurance manages the licensing and classification of the tourism industry of Ras Al Khaimah including but not inclusive to the:

Tourism activities:

Hotels,  resorts, hotel apartments, holiday homes, guest houses, motels, floating hotels, hotel establishment managements, travel and tourism offices, tourist restaurants, floating restaurants,  running marine tourist voyages, excursion boats and ships renting,  mountain adventures and tourist guide services.

Tourism permits:

Counters or kiosks, event and entertainment permits, artist permits, massage and relaxation permits inside hotel, water games permits inside hotels, night clubs and tourist camps.

Special activities:

Wholesale or retail sale of alcoholic drinks trading and providing alcoholic beverages.


Quality Assurance

The Quality Assessment Program provides extremely useful information to consumers and visitors about the quality of accommodations currently available in Ras Al Khaimah. The program also regulates the accommodation and tourism industry in Ras Al Khaimah. The information obtained and provided, creates awareness about the different levels of facilities and services on offer.

The areas of quality performance include:

  • Service
  • Efficiency
  • Cleanliness
  • Tourism Products
  • F&B quality
  • Front office
  • Housekeeping

Legislation is a vital element and essential to ensure the effective running of the tourism sector in the emirate.

To this end, RAKTDA is fully authorized and is empowered by Ras Al Khaimah Government, to issue any rules, regulations, instructions, advice, circulars and legislations, relevant to all tourism establishments and entertainment outlets.

Hotel Classification

In order to operate as a Hotel Establishment in the Emirate of Ras Al Khaimah, the property is required by law to meet the Classification Standards set by Ras Al Khaimah Tourism Development Authority. However, this standard does not supersede the standards and laws set by other official Government Entities in the Emirate of Ras Al Khaimah.

Hotel Establishment ratings are used to classify hotels according to their quality. The ratings and any associated definitions, are to inform travelers on the level of facilities that can be expected from the property in question. We consider a whole range of hotel e establishment elements and services in the classification and rating criteria.

Classification and rating criteria depend on the following standards:

  • Accommodations
  • Infrastructure
  • Guest Services
  • Restaurants

Hotel establishment categorized as:

  • Budget Hotel
  • 3, 4 and 5 star hotels
  • 3, 4 and 5 star resorts
  • Budget hotel apartment
  • Classic hotel apartment
  • Luxury hotel apartment
  • Boutique hotel
  • Holiday home
  • Guest house
  • Motel
Trainings _ Programs-pichi

To ensure the professional delivery of tourist guiding services, there is a Tour Guide Training Course available. This is available to companies providing or arranging guided visits to tourist destinations in Ras Al Khaimah, or to supply other tourist firms with tour guides on demand.

These guides are fully licensed by RAKTDA through the arranged tour guide training course, to assure that the correct qualifications for tour guiding, are always met. In addition, there is also a Concierge training program.

The role of the concierge is an extremely important role. Concierges are responsible for providing a host of customer service functions and important advice at the front desk areas of upscale hotel chains and resorts. To ensure the quality of provided services to guests are always the very best, we have arranged concierge training programs for hotels and resorts that are certified by RAKTDA.


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